At NovaaMarts, we want you to be completely satisfied with your purchase. If you are not happy with your order, we’re here to help.

Returns

You may return most new, unopened items within 30 days of delivery for a full refund. Items must be in their original packaging and condition.

Non-Returnable Items

Some items cannot be returned, including:

• Used or opened products
• Personalized or custom orders
• Gift cards

How to Return an Item

To start a return, please contact our customer support at support@novaamarts.com with your order number and reason for return. We will provide instructions on how to send your item back.

Refunds

Once we receive your return, we will inspect the item and notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 7-10 business days.

Exchanges

If you need to exchange an item for the same product, please contact us at support@novaamarts.com. Exchanges are subject to product availability.

Shipping Costs

Shipping costs are non-refundable. You will be responsible for paying for your own shipping costs for returning your item unless the return is due to our error.

Contact Us

If you have any questions about our refund policy, please reach out to us at support@novaamarts.com. We’re happy to assist you.